Refund policy

Effective September 13, 2026

Our apparel is printed on demand. For United States orders, we accept returns or provide replacements only for items that arrive defective, damaged, or incorrect. We do not accept returns or exchanges for a change of mind, a size or color selected incorrectly when ordering, or an item that is no longer wanted.

Report a problem within 30 days

Please inspect your order when it arrives. Email contact@freedomthreads.us within 30 days of delivery with your order number, a description of the problem, and clear photos of the item and any damage. You can also contact us at (800) 278-1899.

Approved claims and return shipping

We will review your claim and arrange an approved replacement or refund at no additional cost. If we require the item to be returned, Freedom Threads will provide a prepaid return label and the correct return address. There is no return shipping charge or restocking fee for an approved defective, damaged, or incorrect-item claim. Please do not send a return before receiving our instructions.

Refund timing

Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact contact@freedomthreads.us.

European Union orders

For merchandise shipped into the European Union, you may cancel or return your order within 14 days of delivery, for any reason and without justification. Items must be unworn or unused, with tags and in their original packaging, and you will need a receipt or proof of purchase. Contact us before returning an item so we can provide instructions.

This policy does not limit mandatory consumer rights that apply to your order. Orders placed before the effective date remain subject to the return policy in effect when the order was placed.